AirHelp Review 2025: Learn how to get compensation for delayed, canceled, or overbooked flights. Our step-by-step guide makes claiming flight compensation easy.
Table of Contents
Table of Contents
Introduction
Traveling is one of life’s greatest joys, but sometimes it comes with unexpected hurdles like delayed flights, cancellations, or overbooked flights. These disruptions can be frustrating, especially if you’re on a tight schedule or have important commitments. What if we told you that you could be entitled to compensation for such inconveniences?
Enter AirHelp, a company dedicated to helping travelers like you claim compensation for flight disruptions. In this comprehensive guide, I’ll walk you through what AirHelp is, how it works, the steps to use it, and whether it’s worth it for you as a frequent traveler. Whether you’re new to air travel or an experienced globetrotter, this guide will provide all the info you need to get compensated for your next disrupted flight.
What is AirHelp?
AirHelp is an online service that helps travelers claim compensation from airlines for flight delays, cancellations, and overbooking. Founded in 2013, the company has helped millions of passengers get their rightful compensation under European Union regulation EC 261/2004 and other similar laws in different countries.
AirHelp acts as a middleman between you (the passenger) and the airline. The company analyzes your flight details, determines if you’re eligible for compensation, and handles the paperwork and communication with the airline. If your claim is successful, AirHelp takes a small percentage of the compensation (usually between 25% to 35%) as a service fee.
Why Choose AirHelp?
- Expertise: With over 10 years in the industry, AirHelp knows exactly what to do to ensure you receive the compensation you deserve.
- Global Reach: AirHelp works with airlines around the world, making it a great option for international travelers.
- No Upfront Fees: You only pay if your claim is successful — a “no win, no fee” policy.
How Does AirHelp Work?
Using AirHelp is straightforward. Let’s break it down into simple steps.
Step 1: Check Eligibility
The first thing you need to do is check if your flight is eligible for compensation. AirHelp’s website has a free eligibility checker where you can enter your flight details (flight number, date, and route) to see if you qualify.
Here’s a quick overview of when you might be eligible for compensation:
- Delayed flights: Flights delayed by 3 hours or more can qualify for compensation.
- Cancelled flights: If your flight was canceled and you weren’t informed in advance, you may be entitled to compensation.
- Overbooked flights: If you were denied boarding due to overbooking, compensation may be owed.
- Missed connections: If a delay causes you to miss a connecting flight, you might also be entitled to compensation.
Step 2: Submit Your Claim
Once you’ve confirmed your eligibility, you can submit a claim on the AirHelp website. You’ll need to provide:
- Your flight details (date, number, and route).
- Proof of the disruption (e.g., emails from the airline, boarding passes, etc.).
AirHelp will then evaluate your case, often using advanced algorithms to assess whether the airline is liable and whether you should be compensated under local or international regulations.
Step 3: AirHelp Handles Everything
After submitting your claim, AirHelp does all the hard work for you. They:
- Contact the airline on your behalf.
- Navigate through any legal complexities.
- Handle any paperwork and back-and-forth communication.
Step 4: Receive Your Compensation
If the airline accepts your claim, AirHelp will collect the compensation on your behalf and send it to you. If the airline rejects the claim, AirHelp will continue to fight for your rights, even by taking the case to court, if necessary. In most cases, you don’t need to pay unless your claim is successful.
How Much Can You Get with AirHelp?
The amount of compensation depends on the length of the delay, the distance of the flight, and the circumstances surrounding the disruption. Here’s a general guideline:
- Short-distance flights (up to 1,500 km): €250 (around $270)
- Medium-distance flights (1,500 km to 3,500 km): €400 (around $430)
- Long-distance flights (over 3,500 km): €600 (around $650)
These are rough estimates based on EU regulations. The actual amount may vary depending on your specific situation and the airline involved.
Can You Still Claim for Delays Due to Weather or Strikes?
Airlines are generally not liable for compensation if the delay was caused by exceptional circumstances like weather events or strikes. However, if the delay was caused by the airline’s own operational issues, AirHelp will still try to get you compensated.
AirHelp: Is It Worth the Service Fee?
One of the most common questions travelers have about AirHelp is whether the service fee (usually around 25% to 35% of the compensation) is worth it. Here’s a quick breakdown to help you decide:
Pros:
- No upfront fees: You only pay if you win.
- Time-saving: AirHelp handles all the paperwork and communications, saving you time and stress.
- Expertise: AirHelp knows the ins and outs of airline regulations, improving your chances of getting compensated.
Cons:
- Service fee: If your compensation is high (e.g., €600), the service fee can be substantial.
- Time-consuming process: It may take several weeks or even months to get your compensation, although AirHelp does expedite the process as much as possible.
If you’re a frequent traveler, using AirHelp can be a great investment of time and energy, especially for international flights where the rules can be complex.
AirHelp vs. DIY Claims: Which is Better?
You might be wondering whether you can claim compensation directly from the airline without using AirHelp. Here’s a quick comparison of DIY claims vs. using AirHelp.
| Aspect | DIY Claim | AirHelp |
|---|---|---|
| Time | Takes time to fill out forms and communicate with airlines. | AirHelp handles all the work for you. |
| Success Rate | Low success rate if you’re not familiar with regulations. | High success rate due to expertise. |
| Legal Support | You may need legal support. | AirHelp handles legal matters for you. |
| Service Fee | No fee, but you may not succeed. | Service fee (25-35%) only if you win. |
If you’re short on time or don’t want to deal with the airline’s bureaucracy, AirHelp is the best option for you.
Step-by-Step AirHelp Tutorial: How to Use the Service
- Visit AirHelp’s Website
Go to AirHelp’s website to start the process. - Enter Flight Information
Use the eligibility checker to see if your flight qualifies for compensation. Enter your flight number, departure date, and route. - Sign Up & Submit Your Claim
After confirming eligibility, you’ll need to create an account with AirHelp and submit your claim. You can upload documents such as boarding passes and flight delay notifications. - Wait for AirHelp’s Response
AirHelp will review your case, and if everything checks out, they will initiate the claim process with the airline. - Get Paid
If the airline agrees to pay compensation, you’ll receive your payout. If not, AirHelp will pursue further legal action on your behalf.
Final Thoughts: Is AirHelp Worth It?
For most travelers, especially those who frequently fly internationally, AirHelp provides a great service to claim compensation for flight disruptions. It’s especially beneficial for those who don’t have the time or expertise to fight airlines themselves.
While the service fee is something to consider, the convenience and higher chances of success outweigh the cost, particularly when it comes to more complex cases involving international regulations.
If you’re planning your next trip, I recommend using AirHelp for peace of mind and the chance to get some of your money back if your flight is disrupted.
Have you experienced a flight delay or cancellation? Don’t let airlines take advantage of your situation! Click the link below to check if you’re eligible for compensation today with AirHelp.
Check My Eligibility Now
Conclusion
That’s everything you need to know about AirHelp! Whether you’re a seasoned traveler or just starting your journey, this service could make a huge difference when things don’t go according to plan with your flight. AirHelp makes claiming flight compensation easier, faster, and more reliable, leaving you with one less thing to worry about on your travels.
Let me know in the comments if you’ve used AirHelp before or if you have any questions! Safe travels and happy flying!
=> Read more: How to Find Cheap Flights Last Minute